Head of Retail Services

Head of Retail Services

Job Reference: PAA558

Job Title: Head of Retail Services

Location: Field-based UK

Salary: Competitive Salary Package

Close Date: Ongoing

We are delighted to be working on another project with Hammonds Furniture Ltd, a highly successful company with their head office in the Midlands.

Due to their growth plans, they are seeking to recruit a Head of Retail Services to cover maternity leave for a period of 12 months.

This person will be responsible for the centralised Call Centre and Consumer Retail service throughout their own branded sites as well as within their concessions, leading and supporting a management team across the UK to deliver the required results through lead generation, sales and customer KPI’s.

The successful candidate will have an accomplished background in Retail Services and Call Centre management, ideally within the home improvements sector, plus proven experience of leading and managing a remote sales team. They will be results-orientated, ambitious and have high energy levels as this role will also necessitate working weekends – this is an industry that trades 7 days a week. Hammonds are looking for financial acumen, proven experience of developing strategies and delivering exceptional results. Coaching and mentoring teams will also be a major part of this function.

This is a hands-on operationally-biased role that is mostly field-based with regular visits to the Head Office.

For more information on this exciting opportunity call Pam now on +44 (0)1706 231-354 or email your CV to Pam at

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